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Frequently Asked Questions

  • What measures does Phantom Troupe take to protect my data?
    At Phantom Troupe LLC, we acknowledge the significance of privacy and the sensitivity of personal data. We are committed to upholding the highest standards of data protection and security for all visitors to our website. For more details on our privacy policy, please refer to our Privacy Policy.
  • What types of services does Phantom Troupe offer?
    Phantom Troupe offers boosting, coaching, and account trading services.
  • How do I get started?
    You can get started by creating an account and then selecting the game you want. Once you have selected the game, you can choose the type of service you want and then proceed to checkout.
  • Can I trust Phantom Troupe or is it a legitimate service?
    Phantom Troupe is a registered legal company in the USA under the name "Phantom Troupe LLC." Our services primarily focus on in-game assistance through Boosting & Coaching, as well as providing a marketplace for users to list and sell in-game accounts. We also encourage potential customers to read reviews from our satisfied clients on Trustpilot.
  • Why choose us?
    If you are looking to level up your game, we are the perfect company for you! We know exactly how to help our clients reach their goals and achieve the rank they want.
  • What measures does Phantom Troupe take to protect my data?
    At Phantom Troupe LLC, we acknowledge the significance of privacy and the sensitivity of personal data. We are committed to upholding the highest standards of data protection and security for all visitors to our website. For more details on our privacy policy, please refer to our Privacy Policy.
  • Can I join Phantom Troupe's Discord server?
    When you buy something from our website, we'll automatically send you an email invitation to join our server. This gives you access to all the benefits and services that come with being our customer.
  • How can I contact customer support?
    You can contact our customer support team by opening live chat, joining our Discord server, or sending an email to Contact@phantom-troupe.com. Our team is available 24/7 to assist you with any questions or issues you may have.
  • How do I get started?
    You can get started by creating an account and then selecting the game you want. Once you have selected the game, you can choose the type of service you want and then proceed to checkout.
  • Can I trust Phantom Troupe or is it a legitimate service?
    Phantom Troupe is a registered legal company in the USA under the name "Phantom Troupe LLC." Our services primarily focus on in-game assistance through Boosting & Coaching, as well as providing a marketplace for users to list and sell in-game accounts. We also encourage potential customers to read reviews from our satisfied clients on Trustpilot.
  • Why choose us?
    If you are looking to level up your game, we are the perfect company for you! We know exactly how to help our clients reach their goals and achieve the rank they want.
  • What types of services does Phantom Troupe offer?
    Phantom Troupe offers boosting, coaching, and account trading services.
  • What payment methods are accepted?
    We accept a wide variety of payment methods to ensure a smooth and secure transaction process. These include Credit Card, Debit Card, and Cryptos. Some payment methods may take longer to process. We can also offer PayPal on orders over $20 (requires manual support from our manager on Discord).
  • Can I get more details about the Win Boosting service?
    Win boost is a pay-per-win service where each loss earns the customer an extra win. If the account is promoted to a higher division, we deduct the progress value and return the remaining amount as credit to the customer's website balance.
  • How does Solo boost differ from Duo boost?
    Solo boost is a service where a booster logs into your gaming account and plays the game on your behalf to increase your account's ranking. Duo boost is a service where you team up with a booster who helps you win games and elevate your ranking. With Duo boost, you actively participate in the game alongside the booster.
  • Can I watch while the booster is playing on my account?
    Yes, you can watch the booster play on your account via live screen share in a private channel on our main server.
  • Is it possible to pause the service?
    Yes, simply contact us.
  • Is it possible to ask the booster to use a VPN or offline mode during the boost?
    Yes, Phantom Troupe boosters automatically use VPN according to your location. You can also request that the booster plays in offline mode during the purchase process.
  • If it's taking too long to get a booster, what should I do?
    You can opt for a priority option to speed up the process. Additionally, feel free to reach out to live chat for further assistance in expediting the booster assignment.
  • If my booster abandons the order or I request a new booster, what happens next?
    We adjust the order (if there’s any progress/regression) and put it on the dashboard for other boosters. You’ll receive an email once a new booster claims the order.
  • Can I specifically request a VIP booster to handle my order?
    Absolutely, you can opt for the "VIP Booster" option for an additional fee, ensuring that your order is exclusively handled by a VIP booster.
  • For duo boosting, can the booster use multiple accounts?
    Yes, by selecting the "Ghost Duo" option, you can request the booster to utilize multiple accounts during the boosting process.
  • How does the boosting process work after making a purchase?
    When you make a purchase from us, we'll send you an email with all the necessary information. Our boosters claim orders on their own, and once someone accepts your order, you can communicate with them via a Discord group chat that will be created.
  • Can the boosters play with the champions or role I want?
    Yes, you can customize your order to suit your preferences, such as selecting specific lanes, champions, and roles that the booster will use.
  • How do I know my account is safe?
    We take account safety very seriously. We only work with the best boosters who have been vetted and tested to ensure they are trustworthy. We also use the latest security measures to protect your account.
  • Is it possible to give a tip to my booster?
    Yes, you can tip your booster via the tip button on your dashboard. It is prohibited to send tips to extend the service or pay for specific requests without admin approval.
  • What happens if I am not happy with the boost?
    If you are not happy with the boost for any reason, please contact our customer support team, and we will do our best to resolve the issue. We offer a 100% satisfaction guarantee.
  • Is it possible to ask the booster to play only Solo without playing with others?
    Yes, you can activate the "Solo Ace" option when submitting your order. This option requires the booster to play without any premade teammates.
  • Can I choose a specific booster for my order?
    After placing an order, it is possible to request a specific booster. However, it is important to note that the booster may not accept the order. Alternatively, you can allow an available booster to claim the order.
  • How do Elo boost services work?
    Elo boosting services involve high-ranked players, known for their exceptional skills, playing on your account to rapidly increase your rank. At Phantom Troupe, we work exclusively with top-tier players from every server, ensuring amazing results.
  • What should I do if the booster is not performing their duties properly?
    If the booster has caused any inconvenience, such as failure to follow order requests, in-game toxicity, account penalization, poor performance, etc., please contact us ASAP or submit a ticket. We will promptly address the matter.
  • How long does a League boost take?
    The time it takes to complete a LoL boost depends on the service you choose and the rank you want to achieve. Some boosts can be completed in a few hours, while others may take a few days.
  • What is the expected timeframe to be assigned a booster?
    The waiting time for a booster varies and is usually just a few minutes on average. However, as our boosters claim orders independently, we cannot provide an exact estimate. The waiting time may depend on several factors such as your region, type of duo, order specifications, and level of difficulty.
  • Can I change my booster?
    If you are not satisfied with your current booster, you have the option to request a change. Please be aware that changing your booster can result in a penalty for them, so this should only be done in exceptional circumstances. The booster has the right to contest this change. If the review process supports the booster's performance, they may be reassigned to your order. If your request for a change is justified, we will promptly pair you with a different booster.
  • What should I do if a booster offers me a private service outside of the website?
    Engaging in private deals with our boosters is strictly prohibited under our terms of service. If you receive any offers for compensation outside of our website, please contact us immediately via our live chat feature on our website.
  • Is it possible to communicate with the booster assigned to my order?
    Certainly, you can communicate with your assigned booster through the Discord group chat that will be created after they have claimed your order. You can also use the scheduling feature to arrange an appointment with the booster.
  • Can I communicate with my booster outside of the website?
    It is not allowed to contact boosters outside the group chat that will be created.
  • Am I allowed to play games while my order is being boosted?
    Yes, it is permissible for you to play games while your order is being boosted. However, it is not allowed to play ranked games in the same queue as your boost is currently in progress to avoid any disruption or interference with the boosting process.
  • What distinguishes a VIP booster from others?
    A VIP booster is an elite player with the highest in-game ranks and a proven track record of success. They excel in achieving results, particularly in high-elo orders.
  • How does the coaching process work after making a purchase?
    After making a purchase, we'll send you an email with all the necessary coaching details. To monitor your order progress, visit our coaching dashboard.
  • How does a coaching session work?
    The coach will analyze your gameplay by reviewing your replays or playing live with you, and provide guidance to help you identify and correct your mistakes.
  • Is it possible to change my assigned coach?
    Surely, if your current coach is not meeting your schedule or preference, you can request a new coach by contacting us.
  • Can I choose a specific coach for my order?
    After placing an order, it is possible to request a specific coach. However, it is important to note that the coach may not accept the order. Alternatively, you can allow an available coach to claim the order.
  • What is the expected timeframe to be assigned a coaching?
    The waiting time for a coach varies and is usually just a few minutes on average. However, as our coaches claim orders independently
  • Is it possible to give a tip to my coach?
    Certainly, you have the option to tip your coach via the site. It's important to note that sending tips to extend the service or pay for specific requests without admin approval is strictly prohibited.
  • How can I increase the security of my account and minimize the associated risks?
    To minimize the risks involved in trading your account, we recommend taking the following safety measures: Change the email and password of the account immediately after the purchase. Do not share the account credentials with anyone. Refrain from submitting tickets on the game publisher's website using the purchased account. Avoid getting reported in games by maintaining good behavior.
  • What should I do if there's an issue with the account I purchased?
    In case the issue persists 48 hours after the purchase, we recommend reaching out to us via the live chat on our website or Discord to resolve the matter.
  • What is the expected delivery time and delivery location for the account?
    Once the payment is completed, you’ll receive the account login details on the dashboard as well as in your email inbox.
  • After buying an account, is it possible to update my email, password, and phone number?
    If so, when can these changes be made? You are able to change your email, password, and phone number after purchasing an account. We highly recommend that you change these details as soon as possible after completing the purchase.
  • What distinguishes a botted account from a hand-leveled one?
    Phantom Troupe categorizes accounts into two types: botting accounts and handmade accounts. A botting account is leveled using botting software, while a handmade account is leveled by a player. Although botting accounts are less expensive, they carry a higher risk of being banned.
  • Can the purchase of a game account be considered safe? Is there a warranty available for such purchases?
    We offer a 7-day basic warranty for all the game accounts we sell, with the option to purchase a lifetime warranty for added protection. However, it's important to note that game publishers have prohibited buying and selling game accounts, which creates some inherent risks. To reduce or eliminate these risks, we recommend buying a company account or from a top seller and opting for a lifetime warranty. For more information about our warranty and its coverage, please refer to our website.
  • What are the regions of the LoL accounts Phantom Troupe sells?
    To ensure that all of our customers are satisfied, we offer League of Legends smurf accounts across all regions: EUW, EUNE, NA, TR, OCE, BR, RU, LAN, and LAS. Just choose your desired region and purchase your LoL account.
  • Can I get a refund for my boosting order?
    If you wish to receive a refund for your boosting service, you may do so in accordance with our refund policy as detailed in our terms of service. To be eligible for a refund, you must make the request at least 72 hours after the purchase, and only if a booster has not yet been assigned or if the service has not yet started. For more information on this, please refer to the Terms of Service. If you wish to initiate a refund request, you may either create a ticket on our Discord channel or use the live chat option available on our website.
  • Is it possible to receive a refund for the account that I bought?
    All accounts come with a minimum 7-day warranty. If you encounter any issues with the account, please contact us within 7 days. We’ll notify the seller and give them a specific time to fix the issue. If the seller cannot fix the issue and the account is not damaged by the buyer, we can add credit on the website. Refunds on the payment provider will be applicable if we cannot provide a similar account within 72 hours after the sale is canceled.
  • Can I get a refund for my coaching order?
    If you wish to receive a refund for your coaching service, you may do so in accordance with our refund policy as detailed in our terms of service. To be eligible for a refund, you must make the request at least 72 hours after the purchase, and only if a coach has not yet been assigned or if the service has not yet started. For more information on this, please refer to the Terms of Service. If you wish to initiate a refund request, you may either create a ticket on our Discord channel or use the live chat option available on our website.
Phantom Troupe

Phantom Troupe LLC is a leading provider of high-quality gaming services, offering boosting, coaching, and account trading for multiple platforms. With over a decade of expertise, we pride ourselves on delivering fast, secure, and reliable solutions to gamers worldwide. Trust in our experience and commitment to excellence as we help you achieve your gaming goals.

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